Hey Jammers!
This has been happening to me a lot latly, you know, when
your Animal Jam won't load anything? Well, I contacted AJ HQ about this, and
this is what they sent me back. So just look at this page if your Animal Jam
won't load! ( I copied and pasted, so everything here is exactly what AJ HQ sent
me)
Hello Fellow Jammer,
Thank you for contacting Animal Jam
Support Headquarters! We are sorry to hear you are having a hard time logging
into Animal Jam.
In order to help with this, we suggest logging out, and
taking the following steps to ensure that Animal Jam runs smoothly:
1. Clear
your web browser’s cache. For most browsers, you can clear the cache by
selecting “Tools” from your browser menu, and then select “Clear Recent
History”. If you need more in depth directions, please ask and we will be happy
to help!
2. Make sure you have the latest version of Adobe Flash Player
installed on your computer. If you visit the Adobe website at http://get.adobe.com/flashplayer/?promoid=BUIGP
it should automatically tell you whether you are using the latest version.
If
neither option resolves your issue we suggest reinstalling Adobe
Flash.
Reinstall Flash Player for Internet Explorer
1. Launch Internet
Explorer by double-clicking the IE icon on your desktop.
2. Go to the Flash
Player download page of Adobe's website (http://www.adobe.com/go/EN_US-H-GET-FLASH).
Adobe's website will auto-detect your operating system and present you with a
link to download the most recent version of Flash Player.
3. Begin the
download by clicking AGREE AND INSTALL NOW. Click INSTALL to begin the
installation process.
4. Close and restart Internet Explorer to complete the
install.
Reinstall Flash Player for Other Browsers:
1. Launch your web
browser by double-clicking that program's icon on your desktop.
2. Go to the
Flash Player download page of Adobe's website (http://www.adobe.com/go/EN_US-H-GET-FLASH). Adobe's website
will auto-detect your operating system and present you with a link to download
the most recent version of Flash Player.
3. Begin the download by clicking
AGREE AND INSTALL NOW. Click SAVE to launch the SAVE TO application window.
Select DESKTOP and click OK or SAVE to save Adobe Flash Player to your desktop.
Close your browser after the download has finished.
4. Run the Adobe Flash
Player installation wizard by double-clicking the INSTALL ADOBE FLASH PLAYER
icon on your desktop. Click NEXT to progress through each phase of the
installation process, then click FINISH to complete the installation.
5.
Relaunch your web browser to complete the installation.
Also, if you can
inform us of what web browser you are currently using to run Animal Jam, we can
continue an investigation to try and resolve this issue.
You can find more
helpful tips at:
http://www.animaljam.com/help
We
hope that you have found this helpful and look forward to hearing from you
again!
Thanks,
Animal Jam HQ
Hope this works for you guys!
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